Vs7894 Frequently Asked Questions (FAQ) — all your questions answered in one place

No. Each person may only operate one account on vs7894. If multiple accounts are found to belong to the same individual, both may be permanently closed.

Your account won't be fully activated until your email or mobile number is verified. Verification must be completed before you can deposit or play. If you don't receive the verification email, check your inbox and spam folder.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to submit a photo of your national ID or passport. This keeps your account secure and helps prevent fraud.

Some details such as your contact number and email can be changed. However, to update your name or date of birth, you'll need to contact support with KYC verification.

The minimum deposit amount varies by payment method. Generally, mobile banking and e-wallets allow deposits of quite small amounts. See the Cashier section for full details.

Deposits are usually credited instantly. In some cases, it may take 5–15 minutes. If more time has passed, contact support with a screenshot of the transaction.

vs7894 does not charge any deposit fees. However, your payment provider (mobile banking or bank) may apply their own charges depending on their policies.

KYC verification must be completed before your first withdrawal. Upload a clear photo of your national ID or passport. Once verified, future withdrawals will be processed faster.

Withdrawals in "Processing" status can sometimes be cancelled. Once marked "Completed", cancellation is no longer possible. To cancel quickly, contact support right away.

For security reasons, it is generally recommended to withdraw using the same method as your deposit. In certain cases, alternative methods may be available — contact support to find out.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets.

Yes, however winnings from free spins are generally subject to wagering requirements. Withdrawals can be made once those requirements are met. Terms may vary slightly between different free spin offers.

Yes, you can cancel a bonus before meeting the wagering requirements. However, cancelling the bonus will also forfeit any winnings associated with it. This can be done via account settings or through support.

No, most games on vs7894 can be played directly in your browser — no download required. That said, downloading the mobile app gives you a smoother, more convenient experience.

Yes, vs7894's Live Casino is optimized for Bangladesh's network conditions. It runs smoothly on both mobile data and Wi-Fi. If you experience lag or buffering, please contact support.

You can bet on cricket, football, tennis, badminton, basketball, volleyball, and more. Both live betting (in-play) and pre-match betting are supported.

2FA is not mandatory, but it is strongly recommended. Enabling it adds an extra layer of security to your account. You can activate it at any time from your account settings.

Change your password immediately and enable 2FA. Then notify support — they can temporarily lock your account and investigate. Never click on suspicious links.

Yes, vs7894 takes responsible gaming very seriously. Deposit limits, session time limits, Cool-off, and Self-Exclusion tools are all available free of charge to every member. To learn more, Responsible Gaming View page.

Yes, vs7894 is strictly for users aged 18 and above. Registration by minors is strictly prohibited. Age verification is carried out on a regular basis.